CUSTOMER SUPPORT

Deliver next-gen, powerful Customer Support

Pasima bridges the gap between teams, streamlining communication and boosting efficiency. Everyone wins with a smoother experience for both agents and customers.

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Transform your support team into customer champions

Powering success for hundreds of top-tier support teams

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OMNICHANNEL SUPPORT INBOX

Meet customers where they need you most

Break down support silos. Unify your channels into a single, powerful platform, ensuring customers get the seamless experience they deserve.

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DIRECT & CONVERSATIONAL HANDLING

Empower agents for instant, personalized service

Today's customers expect immediate, personalized support. Pasima streamlines your workflow, enabling agents to craft personalized responses directly within the platform.

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INQUIRY ASSIGNMENT & COLLABORATION

Seamless collaboration for handling inquiries

Handling customer inquiries often require a team effort. Pasima fosters seamless collaboration within the same interface, enabling faster context sharing and efficient resolution.

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LABELLING & TRACKING

Maintain clear visibility with streamlined tracking

Busy days shouldn't mean losing track of progress. Pasima's intuitive labeling system seamlessly integrates with your workflow, ensuring clear visibility into each customer interaction.

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CONVERSATIONAL TICKETING (TASKCHAT)

Beyond ticketing - collaborative resolution

Evolve from ticket assignment to collaborative problem-solving. Pasima fosters communication within the ticket itself, facilitating better context sharing and faster resolutions.

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Suited into multiple customer support use-case

Help Desk

Centralize all inquiries in one place. Assign agents directly to inquiry chat, then create and assign ticket conversationally

Concierge

Unify concierge request on 1 line. Involve frontline experts, assign tasks, monitor and close them collaboratively 

After Sales

Smooth handover your existing customer to after-sales department. Never lose context and relationship anymore

65%

Increase in response time

52%

Faster resolution time

84%

Increase in customer satisfaction

FOR MANAGERS

Pasima helps Customer Success Leaders providing delightful support to customers 

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Proactive engagement

In today's fast-paced environment, customers expect immediate and consistent support. Our omnichannel inbox empowers your agents to stay on top of every customer interaction point, ensuring a seamless experience

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Crystal clear context

Unify your team around customer needs. Our conversation-based tasking/ticketing fosters clear communication and shared context, ensuring everyone's aligned on the best course of action.

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Powerful team collaboration

Our conversation-based platform eliminates information silos and facilitates in-depth discussions between managers and team members, driving efficient problem-solving and a more unified team.

More ways to embrace the power of Pasima Customer Engagement Platform

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Sales

Efficiently oversee and track leads, conversations, pipeline progression, and sales advancements, while seamlessly collaborating with internal team members to facilitate deal closures, all within one platform

Elevate your Customer Engagement game today

wired

#1 Conversation-based Customer Engagement Platform

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